This consists primarily of level 1 and 2 support as well as system monitoring and troubleshooting.

The IT Officer is responsible for the maintenance, operation, and support of all onboard computer systems, mobile devices, physical and virtual servers, networks, point-of-sale terminals, network equipment, and peripherals. It is a dynamic department with a wide variety of roles and career opportunities. The Technical department’s mission is to provide a safe, secure, and environmentally sound operation at all times. The Technical department is responsible for the efficient and cost-effective operation and maintenance of all onboard machinery and equipment, covering a wide range of areas including power generation and propulsion heating and air conditioning and deck, hotel, and entertainment support systems. The Technical department includes a variety of positions that range from entry-level roles, such as Deck Clerk, Trainees, and Cadets to highly qualified seafarer roles, such as Environmental Officer, Security officers, and navigating officers all the way through to the ship’s Captain. This team works closely with the Technical department to ensure that all equipment is well maintained and meets international laws and regulations.

The Deck department is overseen by the Staff Captain and is responsible for navigating the ship as well as managing all safety-related matters, including environment and public health.